top of page

Return Policy

At Antares Co., we strive to provide high-quality home fragrance products that enhance your living spaces. If you are not completely satisfied with your purchase, we’re here to help.

2024-2026

​

​

1. Returns

You may return items within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

​

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns on certain products, including:

  • Opened or used fragrance products

  • Gift cards

​

3. Process for Returns

To initiate a return, please follow these steps:

  1. Contact our customer service team at nkateko@antaresco.org or +27 74 646 8636 with your order number and reason for the return.

  2. We will provide you with a return authorization and instructions on how to send your item back.

​

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defective product or a shipping error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

​

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain amount of days.

​

6. Exchanges

If you would like to exchange an item, please follow the return process above and place a new order for the item you wish to receive.

​

7. Contact Us

If you have any questions or concerns about our return policy, please contact us at:

​

​

Thank you for choosing Antares Co.! We appreciate your business and are committed to providing you with quality products.

​

​

bottom of page